Top FAQs

• My account has been flagged/suspended, what now?
• How do I edit my personal information, including my mailing address?
• I forgot my password! Now what?
• How do I change the email address associated to my account?
• I forgot the email address I used to sign up! What should I do?

Save.ca App

• How do I get cash back by using the Save.ca app?
• I don’t have a PayPal account, can I still get cash back?
• How do I connect my PayPal account to the Save app?
• When will I get reimbursed?
• How do I cash out?
• I was informed that my receipt could not be validated, what do I do?

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Password Help

• I forgot my password! Now what?
• How do I update my password?

Managing Your Account

• Why do I have to change my Save.ca account to a “Torstar” account?
• How do I login or sign up?
• Why is it required to add my postal code when signing up?
• How do I edit my personal information?
• I'm moving, how do I update my address?
• How do I deactivate my account?

Email Settings

• I forgot the email address I used to sign up! What should I do?
• I didn't receive a verification email upon sign up. What do I do?
• How do I opt out of email notifications?
• How do I change the email address associated to my account?

Coupon Help

• How do I order coupons?
• Where can I redeem my coupons?
• How will I be charged taxes?
• Why can't I re-order certain coupons?
• I live outside of Canada, can I order coupons?

Printing and Mailing Help

• Print at Home Flow
• I’m having trouble printing! What do I do?
• My coupons didn't print! Now what?
• I get a restricted page. It tells me that I have already ordered the coupon, but it is my first attempt. What should I do?
• There is a message that the print limit has been reached for the current coupon!
• I clicked on “Printer Not Ready” and I cannot find my coupon!

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